Privacy Policy

Effective Date: 16-10-2025

DigiCompass Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services, visit our website, or communicate with us.

This policy complies with the UK GDPR, EU GDPR, and the Data Protection Act 2018.

1. Who We Are

DigiCompass Ltd is a UK-based travel business offering customised and group tours for European tourists travelling to Asia and the Middle East.

Contact Details:
DigiCompass Ltd
128, City Road, London, EC1V 2NX
Email: info@digicompass.travel
Company No.: 16788931

2. What Personal Data We Collect

Information You Provide

• Full name
• Date of birth
• Passport details
• Nationality
• Contact information (email, phone, address)
• Emergency contact information
• Travel preferences and history
• Health-related information (dietary needs, medical conditions)
• Payment and billing details

Automatically Collected Data

• IP address
• Browser type
• Device and usage data
• Cookies and analytics data

3. Why We Collect Your Data

• Book and manage travel and accommodation
• Process payments and issue invoices
• Provide important travel updates
• Assist with insurance or visa processing
• Comply with legal requirements
• Improve our services and website
• Send marketing updates (with consent)

4. Legal Basis for Processing

• Consent – marketing and optional services
• Contractual necessity – booking and support
• Legal obligation – immigration, tax, safety
• Legitimate interests – service improvement

5. Sharing Your Data

We may share your information with:

• Tour operators and local travel partners
• Airlines, hotels, and transport providers
• Insurance and visa agencies
• Payment processors
• Technology/platform providers
• Regulatory authorities

All third parties are GDPR-compliant and process data under our instructions.

6. International Data Transfers

Your data may be transferred outside the UK/EEA. We ensure safeguards like:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements
• Adequacy decisions

7. Data Retention

We retain your data only as long as necessary, typically 6 years, unless required otherwise by law.

8. Your Data Protection Rights

You have the right to:

• Access your data
• Request correction
• Request deletion
• Restrict processing
• Object to marketing
• Data portability
• Withdraw consent at any time
• File a complaint with the ICO

To exercise your rights, contact: info@digicompass.travel

9. Cookies & Website Tracking

We use cookies for:

• Website functionality
• Analytics (Google Analytics)
• Marketing (Meta/Google ads)

You may adjust cookie settings via your browser or our cookie banner.

10. Marketing Communications

If you opt-in, we send newsletters and promotions. You may unsubscribe anytime. We never sell your personal data for third-party marketing.

11. Security of Your Information

• SSL encryption
• Secure hosting and firewalls
• Access control
• Staff training

12. Third-Party Links

Our site may link to third-party websites. We are not responsible for their privacy policies.

13. Updates to This Policy

We may update this Privacy Policy. Changes will be posted on this page and emailed when necessary.

14. Contact Us

DigiCompass Ltd
Email: info@digicompass.travel
Address: 128, City Road, London, EC1V 2NX